Refund and Returns Policy

Yuakbi is operated by Shenzhen Dongxue Technology Co., Ltd. We aim to provide clear information about returns, refunds, and order-related concerns.

Please review this policy before placing an order. The conditions below are subject to applicable consumer protection laws.

1. Return Eligibility

You may request a return within [INSERT YOUR ACTUAL RETURN WINDOW] days after delivery, provided the item meets the applicable return conditions.

Unless otherwise stated on the product page or required by law, returned items must be:

• Unworn, unused, and unwashed
• In their original condition
• Returned with original tags, packaging, and accessories where applicable
• Accompanied by valid order information

Any exclusions from the return policy must be disclosed clearly and applied only where permitted by law.

2. How to Request a Return

To request a return, contact service@yuakbi.com and provide:

• Your order number
• The item you wish to return
• The reason for your request
• Photos of the item, if it arrived damaged, defective, or incorrect

Please wait for our return instructions before shipping an item back.

Return Address: Please contact customer service for return authorization and the applicable return address. Do not send a return to an address that has not been confirmed by our team.

3. Return Shipping Costs

Return shipping costs are handled according to the following policy: [INSERT YOUR ACTUAL RETURN SHIPPING POLICY].

If an item arrives damaged, defective, or incorrect, please contact us with your order details and supporting photos. We will review the issue and explain the available resolution in accordance with applicable law.

4. Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method, unless otherwise agreed or required by law.

Our processing time for approved refunds is [INSERT YOUR ACTUAL REFUND PROCESSING TIME]. Your bank or payment provider may require additional time to post the refund.

Any applicable refund deductions or non-refundable charges will be disclosed and applied only where permitted by law and consistent with the terms presented at purchase.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact service@yuakbi.com as soon as reasonably possible.

Include your order number and clear photos showing the issue. We will review your request and provide the next steps in accordance with applicable law.

6. Exchanges

Exchange availability: [STATE WHETHER YOU OFFER EXCHANGES AND HOW THEY WORK].

If exchanges are unavailable, you may be able to return an eligible item and place a new order, subject to this policy and applicable law.

7. Order Cancellations

If you need to cancel or change an order, contact us promptly at service@yuakbi.com.

We cannot guarantee that an order can be changed or canceled once processing or shipment has begun. This does not limit any cancellation rights you may have under applicable law.

8. Contact Information

For questions about returns or refunds, please contact:

Store Name: Yuakbi
Operating Company: Shenzhen Dongxue Technology Co., Ltd.
Email: service@yuakbi.com
Phone: +86 13923476105
Address: Room 702, No. 16, Lane 7, Daguangkan Village, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, China
Website: https://yuakbi.com

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.