FAQ

Store Name: Yuakbi
Operating Company: Shenzhen Dongxue Technology Co., Ltd.
Address: Room 702, No. 16, Lane 7, Daguangkan Village, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, China
Email: service@yuakbi.com
Phone: +86 13923476105
Website: https://yuakbi.com

Ordering

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You will need to provide a valid shipping address and payment information. Once your payment is confirmed, you will receive an order confirmation email.

Q: Can I change or cancel my order after placing it?
A: Please contact us immediately at service@yuakbi.com with your order number. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to cancel or modify it.

Q: What payment methods do you accept?
A: We accept major credit cards and other payment methods as displayed at checkout. All payments are processed through secure third-party payment gateways.

Shipping

Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your destination, order weight and dimensions, and the shipping method selected. Any free shipping promotions will be displayed on the website or at checkout.

Q: When will my order ship?
A: Orders are typically processed within 1–3 business days after payment confirmation. You will receive a tracking number via email once your order has shipped.

Q: How long does delivery take?
A: Estimated delivery times vary by destination. Generally, delivery takes 7–25 business days after processing, depending on your location. Please refer to our Shipping Policy for detailed estimates.

Q: Do you ship to my country?
A: Available destinations are displayed at checkout. If your country is not listed, please contact us at service@yuakbi.com to inquire.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for most unused items in original packaging. Certain items (e.g., personal care products, customized items, final sale items) are not eligible. Please refer to our Refund and Returns Policy for full details.

Q: How do I start a return?
A: Email service@yuakbi.com with your order number, the item(s) you wish to return, and the reason. Our team will provide further instructions within 2–3 business days.

Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed within 5–10 business days to the original payment method.

Products

Q: Are your products authentic?
A: Yes. We source our products from trusted suppliers and stand behind the quality of every item we sell. If you receive a product that does not match its description, please contact us for a resolution.

Q: Do you offer product warranties?
A: Any manufacturer warranties are described in the product listing. For defective items, please contact us within 7 days of delivery for assistance.

Contact

Q: How can I reach customer service?
A: You can email us at service@yuakbi.com or call +86 13923476105. Our business hours are Monday–Friday, 9:00 AM–6:00 PM (China Standard Time). We aim to respond to emails within 24–48 hours on business days.

Q: Where are you located?
A: Our company address is:
Shenzhen Dongxue Technology Co., Ltd. (Yuakbi)
Room 702, No. 16, Lane 7, Daguangkan Village, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, China